Refund policy

Made-to-Order and Perishable Products

All cakes and other food products sold through our website are made to order and prepared specifically for the pickup date and time selected at checkout.

Because our products are perishable and prepared specifically for each customer's order, we do not accept returns of food products.

Each confirmed order also reserves production capacity for the selected pickup date.

By placing an order through our website, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Customer Cancellations

Customer-requested cancellations are non-refundable.

Once an order has been placed and confirmed, we reserve production capacity and plan ingredients, preparation, and labor around the selected pickup date.

For this reason, customers may not cancel an order in exchange for a refund, regardless of how far in advance the cancellation is requested.

If you no longer need your order, you may request to change the pickup date, subject to the rescheduling terms below.

Any exception to this policy is at our discretion and does not establish a right to a refund or future exception.

2. Rescheduling — 72 Hours or More Before Pickup

Customers may request to change their pickup date or time 72 hours or more before the originally scheduled pickup date and time.

Each order is eligible for one (1) rescheduling request only.

Rescheduling is subject to our production capacity and availability.

Before contacting us to request a new pickup date, customers should first visit our online ordering page to check whether their desired date is currently available.

The requested new pickup date must have sufficient production capacity available at the time the rescheduling request is made.

If the requested date is not available for new orders on our website, we will not accept the requested date for rescheduling.

If the requested date is available, the customer may submit a rescheduling request for our review.

A rescheduling request is not considered approved until we confirm the new pickup date and time with the customer.

Rescheduling an order does not qualify the customer for a refund.

3. Checking Availability Before Requesting a Date Change

Customers are responsible for checking the availability of their desired new pickup date through our online ordering page before submitting a rescheduling request.

Our online ordering page provides the most current indication of our available pickup dates and production capacity.

If the desired date is fully booked or unavailable for new orders, we will not accept that date for rescheduling.

Website availability may change at any time as new orders are placed.

Website availability does not guarantee approval of a rescheduling request.

Even if a date appears to be available on our website, the rescheduling request must still be reviewed and approved by us.

A new pickup date is only confirmed after we have approved the change and provided confirmation to the customer.

Customers should not assume that a date change has been approved simply because the date appears to be available online.

4. One-Time Rescheduling

Each order may be rescheduled one (1) time only.

Once a rescheduling request has been approved and a new pickup date and time have been confirmed, the order is considered finalized.

No additional date or time changes will be permitted after the one-time rescheduling has been used.

If the customer is unable or unwilling to pick up the order on the newly confirmed date, the order remains non-refundable.

A rescheduled order does not receive a new or additional rescheduling allowance.

5. Rescheduling — Less Than 72 Hours Before Pickup

Rescheduling requests made less than 72 hours before the originally scheduled pickup date and time will not be accepted.

Orders within this 72-hour period are:

Non-refundable
Not eligible for rescheduling
Not transferable to another pickup date

Customers are responsible for picking up their order on the originally confirmed pickup date and during the selected pickup window.

6. No-Show Orders

Orders must be picked up on the confirmed pickup date and within the selected pickup window.

Failure to pick up an order does not constitute a cancellation or rescheduling request.

No-show orders are non-refundable and cannot be rescheduled.

Because our products are perishable and prepared specifically for the scheduled pickup, we cannot guarantee the availability, freshness, or quality of an order that is not collected as scheduled.

7. Pickup Date and Production Availability

Our pickup availability is based on our production capacity and the number of orders already scheduled for each date.

We do not reserve future availability for rescheduled orders.

If the requested new date is unavailable when the rescheduling request is made, the order cannot be moved to that date.

If a previously available date becomes unavailable before we approve the rescheduling request, we may decline the requested date.

A new pickup date is only confirmed after we approve the change and communicate the confirmation to the customer.

8. Order Changes

Changes to cake flavor, size, design, decorations, inscriptions, or other order details may be subject to availability and additional charges.

Changes requested shortly before pickup may not be possible.

Once preparation or production has begun, we cannot guarantee that changes to the order can be accommodated.

Any additional cost resulting from an approved order change must be paid before the change is confirmed.

9. Incorrect or Defective Orders

If we make an error with your order or your order has a significant quality issue attributable to us, please contact us as soon as possible after pickup.

We will review the issue and, where appropriate, provide a reasonable resolution, which may include a replacement, store credit, or refund.

Customers may be asked to provide photographs or other information to help us evaluate the issue.

This section does not apply to issues resulting from customer handling, transportation, storage, environmental conditions, or failure to follow our care instructions.

10. Refund Processing

If a refund is approved under this policy or applicable law, it will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or financial institution.

11. Changes or Cancellations by Us

If we are unable to fulfill a confirmed order due to circumstances within our control, we will work with the customer to provide an appropriate solution, which may include rescheduling, store credit, or a refund, as applicable.

Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be waived under applicable law.

12. Customer Responsibility

Customers are responsible for reviewing their order confirmation and verifying all order information before completing their purchase, including:

Pickup date
Pickup time
Cake flavor
Cake size
Design and decorations
Personalization or inscription
Other order details

Once an order is confirmed, the selected pickup date and time are reserved specifically for that order.

Customers should contact us as soon as possible if they need to request a change.

A requested change is not effective until confirmed by us.

13. Policy Agreement

By completing a purchase through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

By placing an order, you understand and agree that:

Our products are made to order and perishable.
Customer-requested cancellations are non-refundable.
Each order may be rescheduled one (1) time only.
A rescheduling request may be made 72 hours or more before the originally scheduled pickup date and time.
Customers should check our online ordering page for availability before requesting a new pickup date.
If the requested date is not available for new orders on our website, we will not accept that date for rescheduling.
Website availability does not guarantee approval of a rescheduling request.
A new pickup date is not confirmed until we approve the change.
Once an order has been rescheduled, no further date or time changes are permitted.
Rescheduling requests made less than 72 hours before pickup are not accepted.
No-show orders are non-refundable and cannot be rescheduled.